Terms and conditions

Booking Conditions

Reservations are only taken on the conditions shown on the Proposal Form/booking form together with the following booking conditions ("the Booking Conditions");

1.           Contracts accepted by the owners shall be between the Person signing the Proposal/booking Form (The Applicant) and the owner of the property (The Owner), whose name is shown on the form of Acceptance ("Acceptance Form").

2.           The Applicant certifies that he or she is authorised to complete the booking form on behalf of all persons who will occupy the property during the period for which he has booked it and that they are all, apart from infants, aware of the Booking Conditions. The description of the property clearly indicates the maximum number of guests who may occupy it and the surrounding grounds. Exceeding this number constitutes a breach of contract and the Owner of the property has the right to terminate the booking forthwith and all monies paid by the applicant will be forfeit.

3.           No booking will be accepted unless a Proposal/Booking Form has been filled in by the Applicant and accepted by the Owner. All Contracts will be deemed to have been made in Cornwall and are in accordance with and subject to English Law.

4.           Extras are charged as indicated in the booking form (extra logs etc.). When booking these properties the Applicant accepts the owner’s right to charge these extras as specified in the details.

5.           Our policy regarding cancellations is that:-

a) In the event of Applicants not being able to take up a holiday due to certain defined causes and also subject to the conditions detailed below, all monies already paid by the Applicant less the sum of twenty pounds (£20) per week of the booking will be returned and further payments, charges or claims normal made by the Owner will be completely waived.

b) In the event of Applicants having to curtail their holiday due to the defined causes and the conditions detailed below, all monies already paid by the, applicant, less the sum of £20 per week of the booking, for that part of the holiday unused shall be reimbursed. In the event of a claim following curtailment further payments, charges or claims normally made by the owner will not be covered. All persons named on the list supplied by the Applicant on the Proposal Form and accepted and shall be covered under this arrangement. All claims which must always be confirmed in writing must be supported by documentary evidence which is satisfactory to the owner. ANY APPLICANT SEEKING TO MAKE A CLAIM MUST ADVISE THE OWNER IN WRITING WITHIN THREE (3) DAYS OF THE OCCURRENCE OF THE CAUSE OR EVENT WHICH IS TO BE THE BASIS OF HIS CLAIM. NO CLAIM WILL BE VALID IF THE APPLICANT OR ANY OF HIS PARTY OCCUPIES OR CONTINUES TO OCCUPY THE PROPERTY.

Defined Causes.

(i). Accidental bodily injury to, or illness or quarantine or death of any eligible person, their close relatives or immediate business associates, provided that the cause was not due to pregnancy or the named person was not aware of suffering from the contributory illness at the time of booking. Close relative is defined as wife, husband, parent, parent-in-law, child, brother or sister.

ii). Any of the eligible persons being required for Jury Service or being called as a witness during the period covered by the Proposal Form.

(iii). Cancellation of leave by HM Police and HM Forces and emergency posting by HM Forces excepting that either are as a consequence of War.

All cancellations which are not covered under this arrangement must also be sent to the owner in writing. The Applicant still remains liable for the final payment on the due date as indicated on the Acceptance Form and failure to make such payment in full at the time will be treated as a Breach of Contract. On receiving the cancellation the owner will offer the holiday again at a price which in its experience is most likely to result in the holiday period being re-let. If this is achieved the Applicant will be refunded with all the monies he has paid less twenty pounds (£20) per booking week and any losses incurred in re-letting the property including loss of rental.

6.             Final Payments set out in the Proposal/Booking Form are due eight weeks before a holiday commences and this is shown as the due date on the Acceptance Form. If the final amount is not paid on the due date the owner will then advise the Applicant by Recorded Delivery at the address given by the Applicant on the Proposal Form that his booking is cancelled and his initial payment is forfeit and that he remains liable for the full amount of the final payment. Without further delay the owner will then offer the holiday once more at whatever price he feels appropriate. In the event of a re-let repayment shall be paid to the Applicant after deduction of any difference in the rental received on re-letting together with any reasonable administrative or professional costs incurred in connection with such re-letting.

7.             Value Added Tax is not included in the Rental figures shown and is not chargeable.

8.             Pets are allowed in the cottages as indicated in the brochure/web site. They are accepted subject to their owner accepting liability for any damage they may do and on the condition that they will not be left unattended in the property. Pet owners are expected to bring suitable bedding for their animals. A charge of £ 15 per week per pet is made. Any Applicant who takes a pet into the property without permission or without notifying the owner in writing or on the Proposal Form is in Breach of Contract and the owner of the property has the right to terminate his booking forthwith and to retain all monies paid by the Applicant.

9.             Properties are available from the times specified on the booking form on the "holiday start" day until the time specified on the "holiday finish" day as shown on the owners Acceptance Form. These times must be strictly adhered to except by special arrangement with the owner or his key holder, whose address is shown on the Guests' Arrival Advice sent with the Acceptance Form.

10.           In spite of the care and precautions taken it is possible that Applicants could have grounds for complaint about the property they have chosen. Any complaint must be taken up immediately in full with the key holder or the owner. In the event that disputes can-not be resolved the owner reserves the right to refer the matter to the relevant local Cornish Tourist Board or South West Tourism representative whose decision which shall be final and binding.

11. Central heating is installed in the accommodation. All electricity is supplied through a pre-payment key meter. The owner undertakes to supply electricity at the price charged by their suppliers and at least £10 credit will be available on the key for each week of the booking. The electricity key can be credited at local shops if required at any time during the period of letting.

12. Whilst representations both verbal and visual contained in brochures and in other advertising matter are made in good faith and carefully scrutinised, neither they nor any oral representations made by any representative of the owners form part of the contract the Contract. No warranty or representation is given as to the state of any property. The colours shown on illustrations may not be accurate. This may be due to technical print reason, changes of decor or furnishings or fabrics, or seasonal variations.

13. The owner has the right to modify the booking form a minimum of eight weeks before the start date of the holiday in writing.

14. The booking conditions, the current brochure and Proposal Form shall prevail over any terms and conditions of the Applicant made or customary practise or previous course of dealing.

15. The use of the amenities provided by the Owners such as swings, games, etc. is entirely at users risk and no responsibility can be accepted for any injuries to persons or loss or damage to any belongings of persons who use them save as provided in paragraph 17 below.

16. If the property should not be available owing to damage by fire or storm or for any reason outside the control of the Owner or for any reason the Owner is not able to comply with this agreement the Owner shall refund to the Applicant the full amount of the monies paid and the Owners liability is limited to the refunding of such monies.

17. Except in respect of death or personal injury caused by the negligence of the owner and their respective servants and save to the extent provided in clause 16 the owner, will not be liable for any accident, damage, direct or consequential loss, injury, expense or inconvenience whether to person or property which the Applicant or any other person may suffer arising out of, or in any way connected with the letting howsoever caused.

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